The reason behind a False Fullness Level is typically due to inaccurate measurements of Fill Height and Fill Gap, incorrect installation, or optical sensors needing to be cleaned. This article shows how to troubleshoot False Fullness Level.
STEP 1:
Gently wipe the two optical sensors with a clean cloth, no detergent required.
STEP 2:
If false fullness level persists, firstly check the sensor is installed correctly and the two optical sensors are facing downwards towards the centre of the bin (i.e., not hitting the side of the bin/container).
STEP 3:
Secondly, check Fill Height, Fill Gap, and Bin Volume measurement.
To take Fill Height and Fill Gap Measurement, Learn More
If the above does not resolve the issue, please contact either your Account Manager, Customer Success Manager or email support@superfy.com