Skip to content
English
Sign in
Go to superfy.com
  • There are no suggestions because the search field is empty.

Troubleshooting False Fullness Level Reading

False Fullness Level readings are usually caused by inaccurate measurements of Fill Height or Fill Gap, incorrect sensor installation, or optical sensors that need cleaning. This article explains how to troubleshoot False Fullness Level issues.

 

Please ensure to take a Manual Reading both before and after completing eacg step outlined below.

1. Check that there are no Buildup

  • Cleanliness: Check that the optical lenses (Superfy Pro) are free of dirt or buildup. If any debris is present, gently wipe the lenses and horns with a clean cloth. No detergent is required.


image

2. Installation Position & Alignment

  • Sensor Positioning: Ensure the sensor is installed correctly, with the two optical lenses (or sensor horns) facing downward toward the center bottom of the bin. The lenses/horns should not be directed toward the sides of the bin or container. Using a laser for alignment verification is recommended.

  • Obstruction Check: Ensure there are no obstructions blocking the lenses or horns, including transparent or reflective materials that could interfere with the sensor’s operation.

Sensor Placement Guidelines:

  • General: Ultrasonic and laser sensors must have a clear, unobstructed path to the material surface.

  • Superfy Mini Specific: If the sensor is installed too close to the container walls or at an angle, sound waves may reflect prematurely, resulting in falsely short distance readings. Ultrasonic works by reflecting sound waves off the nearest surface. 

3. Incorrect calibration or setup

  • Ensure the correct Fill Height, Fill Gap, and Bin Volume measurement are recorded against the container type.

Superfy Mini Specific: The device has a waste bin mode, but if the wrong mode or thresholds are used, the interpretation of distance to fill height can be off.

Below is some additional information on how to update the measurements.

4. Temperature & Air Conditions

  • Temperature extremes: Very hot or very cold conditions—can cause inaccurate readings or sudden jumps in fill level measurements. In most cases, this issue resolves itself over time.


5. Aging or damaged sensor

  • Physical or internal damage to the sensor can result in inaccurate fill level readings. If you suspect the sensor is damaged, please contact support@superfy.com for assistance with the RMA process.

If the above does not resolve the issue, please contact either your Account Manager, Customer Success Manager or email support@superfy.com