A Fill Level Sensor can be removed from an Container if it needs to be replaced or allocated to a different Container. This article shows how to detach a Fill Level Sensor from an Container.
If you detach a Fill Level Sensor from an Container, we advise against deleting the Container from the Map View. Deleting the Container will result in the permanent deletion of all related historical data, including any images associated with that Container. This action is irreversible.
Learn how to Add a Pin to the Map Using the Superfy App.
Learn how to Add a Pin to the Map Using the Web Platform.
- Log into your Superfy Account.
Upon logging into the platform, you will be automatically taken to the Collections module. Otherwise, navigate to the Collections module located on the top left-hand side of the screen.
- Click on the Search (
) icon located on the upper left-hand side of the Map View. Search for an container using one of the following,
- Asset
- Sensor Serial Number
- Streets/Location
- The map will centre to this container location. Click on the Container icon to view Container data.
- On the Container Map & Data tab on the pop-up screen located on the right-hand side, scroll down to find Sensor Allocation. Here, you can view details about the Fill Level Sensor currently assigned to the container, including its Sensor Identification Number.
- On the Sensor Allocation pop-up screen, click on Settings and select Detach Sensor.
If there is no current Fill Level Sensor allocated to the Container, the Settings option will not be visible in this section.
If a Fill Level Sensor was previously assigned to the Container, you can view the Allocation Date and End Date, indicating when the Fill Level Sensor was detached from the container.
- On the Detach Sensor from Bin pop-up screen, click on Yes, Detach It!
- On the Set Status Sensor Availablity pop-up screen, please choose Available if you plan on re-allocating the Fill Level Sensor to any Container.
Choosing Not Available will render the Fill Level Sensor unavailable for allocation to any Container. This status typically indicates that the Fill Level Sensor is no longer fit for purpose.
For assistance with troubleshooting your Fill Level Sensor(s), reach out to either your Account Manager or Customer Success Manager. You can also send an email to support@superfy.com.
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