The Communication Alert Report provides a comprehensive list of assets that have not received data or communicated with the platform within the past 24 hours. This article shows how to utilize the report
The Benefits of the Communication Alert Report
- Real Time Monitoring- provides real-time visibility into any communication or connectivity issues that may arise with the G2 Fill Level Sensor.
- Automation- automated alerts and notifications to promptly notify you of any communication or connectivity issues.
- Reduce Downtime- take proactive measures to address any communication or connectivity issues concerning the G2 Fill Level Sensor, ensuring minimal disruption to your operations.
- Used in conjunction with the Throughput Score Report, you can analyse patterns and trends in battery life and connectivity issues for proactive maintenance and resource planning, ensuring smooth operation of assets and sensors..
There are 4 primary reasons why a G2 Fill Level Sensor may stop communicating with the platform.
1. Poor Network Connectivity- connectivity issues may arise depending on the sensor's location, such as the physical environment or the type of bin it is installed in. These issues can have a detrimental effect on the battery life of the sensor. Click Here to utilize the Throughput Score Report to verify any connectivity issues. We recommend installing an external antenna to the sensor if connectivity issue persist. Please reach out to your Company Admin, Account Manager, Customer Success Manager, or email support@superfy.com for more information.
2. Requires Battery Replacement- the battery has reached end of life and requires replacement. The battery life expectancy can also be influenced by the frequency configuration of the heartbeat.
3. Damaged G2 Fill Level Sensor- damage to the sensor can cause the sensor to stop functioning properly.
4. Misplaced Sensor- If the sensor is not secured correctly during installation, it can cause the sensor to be misplaced or discarded, which may result in a loss of communication with the platform.
Learn how to Troubleshoot an Offline Sensor on site.
- Log into your Superfy Account
- Click on the 'Hamburger' Menu located on the top left-hand side of the screen
- Select Reports from the listed menu
Alternatively, click on the 
icon located on the right-hand panel of the Map View
- Scroll down to and select Communication Alert from the list of report menu.
Within this report, users can filter by;
- Zones
- Zone Groups
- Asset Tags
- Asset Types
- Assets
- Sensors
Click on the Submit Filter button when using any of the above filters.
On the Result table, you are presented with a list of all of the sensors currently not communicating with platform. This includes,
- Asset- the name of the Asset
- Last Update- the date and time the sensor last communicated with the platform
RED= Sensor has not communicated with the platform within the last 24 hours or more
GREY= Sensor is still calling in but may be struggling with connectivity.
- Allocation Date- the date that the sensor was allocated to an asset
If there is no date and time displayed in the Last Update column, it indicates that the sensor is no longer assigned to the Asset.
- Sensor Name- the sensor identification number
You can choose to sort the Result table in ascending or descending order by clicking on the on the arrow (∨) next to each heading
Click on Download located above the table to export the report. To receive further assistance in troubleshooting the issue, you can forward this report to support@superfy.com. Our support team will be able to provide you with additional guidance and solutions.