To enhance the security of our platform and safeguard your data, we have implemented Multi-factor Authentication. This guide will walk you through the process of activating Multi-factor Authentication for users in your organisation.
For existing customers, you can activate the Multi-factor Authentication feature for your organisation by contacting your Account Manager, Customer Success Manager, or emailing support@superfy.com. For new customers, this feature will be automatically enabled during the initial account setup process.
Once the Multi-factor Authentication is activated, only users with Administrator privileges have the ability to control the activation and deactivation of this feature for all platform users.
Users are required to download a Multi-factor Authenticator Mobile Application such as Microsoft Authenticator or Google Authenticator in order to utilise this feature. Learn how to Configure and log into your Superfy Account Using Multi-factor Authentication.
Activating Your Multi-factor Authentication (ADMIN)
- Log into your Superfy Account
Upon logging into the platform, you will be automatically taken to the Collections module. Otherwise, navigate to the Collections module located on the top left-hand side of the screen.
- Click on the Profile icon located on the top right-hand side of the screen.
- On the Users Profile pop-up screen, scroll down to Multi Factor Authentication (MFA) Status and slide the bar to Active to activate the Multi-factor Authentication.
If the option is not visible on your profile, it may be due to either not having Administrator privileges or the Multi-factor Authentication not being enabled for your organisation yet.
If you do not have Administrator privileges, please ask your company's admin to enable this feature for you.
If you have Administrator privileges but cannot see this option, please reach out to your Account Manager, Customer Success Manager, or email support@superfy.com to enable this feature for your organisation.
Learn More about Users and Roles.
To Deactivate the Multi-factor Authentication, simply slide the bar to Not Active on the Multi Factor Authentication (MFA) Status.
- Scroll down and click on Save Changes
Activating Multi-factor Authentication for other Users
- Click on the Settings Icon located on the top right-hand side of the screen
- Select Users & Roles from the listed menu
- On the Users & Roles pop-up screen, search and click on the User that you would like to activate the Multi-factor Authenticator for.
- On the Edit User pop-up screen, scroll down to Multi Factor Authentication (MFA) Status and slide the bar to Active to activate the Multi-factor Authentication.
If the option is not visible on your profile, it may be due to either not having Administrator privileges or the Multi-factor Authentication not being enabled for your organisation yet.
If you do not have Administrator privileges, please ask your company's admin to enable this feature for you.
If you have Administrator privileges but cannot see this option, please reach out to your Account Manager, Customer Success Manager, or email support@superfy.com to enable this feature for your organisation.
To Deactivate the Multi-factor Authenticator for the user, simply slide the bar to Not Active on the Multi Factor Authentication (MFA) Status.
- Click Save